All T H E B R A N D S products are guaranteed for 14 days after purchase date. If any issues arise during that time, the item can be returned for a exchange (with the exception of items marked "final sale," which are not eligible for return or exchange). The item must have been purchased from THEBRANDS.lk
Items must be returned in their original condition.
Please go to THEBRANDS.lk. You will have the option to enter the email address or order number and shipping address zip that you used when you made your order. Please then click “Start A Return.” You will then receive an email (if you entered your email) from which you can access the Returns Center or you will be taken to there directly if you entered your order number and zip. Once you access the Return Center, please choose which item you would like to return and select the reason - this will prompt you to make either a return or exchange.
You will then be able to print a pre-paid KOOBMIYO shipping label. Print the pre-paid shipping label, affix it to your package and schedule a KOOMBIYO pickup or drop it off at your local post office!
SALE ITEMS (IF APPLICABLE)
Unfortunately sale items cannot be Exchange
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 347/33, Nirmala Mw, Lake Road - Boralesgamuwa.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a Exchange to the gift giver and he will find out about your return.
To return your product, you should mail your product to: The Brands, 347/33, Nirmala Mw, Lake Road - Boralesgamuwa.